Tier 1–3 Helpdesk
Phone, email, chat, ticket portal. 15-min response target. We handle "my laptop won't connect" all the way to "rebuild our domain."
Helpdesk, patching, monitoring, vendor wrangling, onboarding new hires, fixing the printer — we do all of it for one predictable monthly fee. Your team gets help in under 15 minutes.
From $200/user/mo · Flat fee · No per-ticket bills
Phone, email, chat, ticket portal. 15-min response target. We handle "my laptop won't connect" all the way to "rebuild our domain."
OS, browsers, apps — patched weekly across all endpoints. CISA-listed CVEs patched within 72 hrs.
RMM agents on every device. We see issues before users complain. Disk full at 3am? Already cleared.
New hire? Their laptop, accounts, badges are ready day 1. Termination? Access revoked in 15 min.
Internet down? We call the ISP. Printer broken? We deal with the leasing company. You stay focused on revenue.
Written report each quarter: ticket trends, biggest issues, roadmap recommendations, budget forecasts.
We run a 30-day audit of your current IT — tickets, downtime, security gaps, vendor sprawl. You keep the report whether you hire us or not.
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